|
CoachStyle
(trading as Skills Travel Ltd. CoachStyle is a sister company of Skills
Holidays) is committed to protecting your privacy and maintaining the
security of any personal information received from you. We comply with the
requirements of the data protection legislation in the UK. This policy explains
how we use the information that we collect, how you can instruct us if you wish
to limit our use of your information and the procedures that we follow to
protect your privacy.
1 The Information We Collect
and How We Use It
1.1 When you sign up to receive our
email Newsletter or book a holiday or other services online we ask you for your
name, address and email address and (if you order a holiday or other services)
for details of the credit or debit card by which you will make payments. We
subsequently collect details of the services that you order from us and the
payments due and made for those services.
1.2 We may use aggregate information
and statistics to monitor usage of our website to help us to improve and develop
our website.
1.3 From time to time we may carry
out market research to help us to improve our service to our customers and
increase customer satisfaction. We or our agents or sub-contractors may contact
you by email post or telephone to ask for your feedback and comments on our
service.
1.4 We may wish to provide you with
information about the products and services that we or other members of the
Skills group of companies have to offer. You consent to us contacting you by e
mail post or telephone for this purpose.
1.5 We may wish to provide you with
relevant information about products and services provided by third parties that
we think may be of interest to you. You consent to us contacting you by e mail
post or telephone for this purpose. If you would prefer not to receive this,
please send your request to
disclose@skills.co.uk
1.6 In the unlikely event that we
receive an abusive, offensive or threatening communication from you or we have
reason to suspect fraud or dishonesty we reserve the right to disclose details
to the police or your internet service provider.
2 Our Use of Cookies and other
tracking or passive data collection technology
We
use a technology known as "cookies" as part of our normal business
procedure to track patterns of behaviour of visitors to our site. A cookie is an
element of data that our Website sends to your browser which is then stored on
your system. You can set your browser to prevent this happening.
It is advised that you contact your internet service provider
(ISP) or your internet browser from their designated websites to find out how to
do this. These details can be provided in the HELP button on your internet
browser.
Any
information collected in this way can be used to identify you unless you change
your browser settings, but if you do so you may find that it takes longer to
navigate around our site or that you have to re-enter information that would
otherwise have been kept and automatically re-used. If you wish to accept
cookies but your browser is not set to do so you can set your browser to allow
this. It is advised that you contact your internet service
provider (ISP) or your internet browser from their designated websites. These
details can be provided in the HELP button on your internet browser.
We also use Google
Analytics to monitor the website use. Full details about Google Analytics terms
of service can be found at
http://www.google.com/analytics/tos.html
3 How We Protect Your Information
The
internet is NOT a totally secure medium. However, we have put in place
various security measures. Although we cannot risk compromising security by
giving full details, we do use various technologies which may include firewalls,
encryption, use of passwords and others
We
also have internal procedures covering storage, access and disclosure that we
follow to keep your information confidential.
4 Sale or Merger of Business
If our business is sold or merged with
another business your details may be disclosed to our advisers and to any
prospective purchasers or merger partners and their advisers. If our business is
sold your details will be passed on to the new owner of the business.
5 Updating Your Information
If any of the information that you have
given to us changes (for instance you change your email address or other contact
details) or if you wish to cancel your registration to use our site, please let
us know by sending an e mail to
enquiries@skillsholidays.co.uk
6 Your Consent and Changes to this Policy
6.1
By submitting your information to us
you consent to the use of that information as set out in this privacy policy.
6.2 If we change this policy we will post details of the changes on this
page and also send an email to you to alert you to the change. If you continue
to use our site, that will signify your consent to that change.
6.3 Because of the global nature of
the underlying structure of the internet, your information may be transferred in
transit to countries outside the European Economic Area that do not give
equivalent protection to your personal information and its use. We have taken
the steps mentioned above to try to protect the security of your information. By
submitting your information to us you consent to any such transfers as may
occur.
6.4 You consent to us transferring
your date to countries outside the European Economic Area in connection with
providing to you any services outside the European Economic Area
7 How to Contact Us
We welcome your feedback and views on this
privacy policy. If you would like to contact us with queries or comments please
send an e mail to
enquiries@skillsholidays.co.uk |
